Enabling a Highly Adaptable Organization Capable of Consuming the AI Revolution
The problem we solve is the integration of humans and AI to optimize to return of human + AI capital – TalentROI™. Our technology uses a transformation process to increase to value of Talent+AI work from simple LLM applications to replacing human work.
Why HumanCentric Labs?
Traditional workforce models fall short when it comes to integrating the unique strengths of humans and AI. At HumanCentric Labs, we tackle this challenge by converting all jobs into services where Talent+AI™ can work together to deliver tasks, processes, and value streams. Our technology creates the “human equivalence™ that allows Talent+AI to work seamlessly as a new 3D Operating Model™
Our Advisory Team is composed of C-level operating executives who assist clients in formulating a completive strategy and implementation plan – then guiding them through a step by step process to achieve full Talent+AI integration.
First step is to create a common language
Integration Solution:
Common Language – A services model
Each service includes a supplier, customer, and a value exchange
Humans and AI can share services or exchange value
Our Innovative Approach.
Talent + AI Synergy:
We measure and optimize both human and AI Into an integrated operating model
Work as Services:
Every task is defined as a service with a supplier, customer, and measurable value exchange.
Human Equivalence:
Using consistent service and performance metrics, we treat human and AI contributions interchangeably, enabling seamless integration.
AI Service Transformation:
We elevate current services with AI applications such as Co-Pilot, freeing time and resources for new high-value opportunities.
What’s in Your Cup?
The trick to improving the value of any individual’s services is to start with reality. What do you do, for whom who benefits, and its value? By visualizing as a “cup” once full (100%), it makes clear that the only way to add service is to replace or reduce an existing service.
Improving Your Service Value:
Reprioritize Focus
Increase Value Metric
Better Customer Service
Better Talent Alignment
Liberate Your Talents
Upskill and Reskill
Address Your Needs
A New Paradigm is Needed
to Organize to Optimize a Talent + AI Workforce
Today's Organizations are adopting Al as a new form of automation to reduce cost and improve efficiency. By 2025/26 agent technology will allow Al to reduce or replace human services. Fewer hierarchal managers are needed. Talent can now lead highly adaptable teams and Customer Value Streams™ to fully leverage Talent+Al capabilities.
2D Operating Model
3D Operating Model
HumanCentric Labs
Enabling Technology
All work as service
Jobs to services
Human Equivalence™
Customer Value Chains
3D Operating Model
TalentROI
Copilot Transformation: Use Case
What you do?
What you want to do?
Investment to free up time.
Use free time to upskill.
%FTE
ROI Enabled by the Human Equivalence™
FrameWork Benefits
Current AI applications like Copilot, OpenAI, and Claude can estimate less time required per task. This will vary significantly by the user, culture, and task environment. The FrameWork begins with a baseline of time (%FTE) per service averaged per job role. The transformation from no AI to implemented AI measures the net service value of the user and AI. In this case Copilot now supports 10% of the user services and through upskilling the user increases the service value by 10%, and a total ROI of 20%
Any Role, Any Service, Any Transformation
Transform How
Work Gets Done
Our 7-step process starts with agreeing on a focused roadmap. Experimenting with a POC to gain confidence, then incrementally scale, achieving measured results, and evolving into a new operating model.
How It Works In 7 Steps:
Getting Started with HumanCentric Labs
Strategy Session – Tailored roadmap.
POC – Test and measure impact.
Prove Benefits – Build momentum.
Scale with AI – Expand across teams.
3D Model – Resource and profit planning.
Drive TalentROI™ – Transform growth.
Empowering organizations to integrate and measure the impact of human talent and AI.
3. Proven Approach
Frameworks build scalable systems for growth, efficiency, and impact.
1. Experience
12 years of perfecting systems to improve business efficiency and results.
2. Future Proof
Your workforce with Talent+AI™ and achieve non-linear profitability.
What is your next step?
Agree on a strategy and start with experimenting. Leadership top to bottom participation, and transparency are essential. Agree on a vision, achievable milestones, and measure progress.