Enabling a Highly Adaptable Organization Capable of Consuming the AI Revolution

We provide advanced transformation services to optimize the TalentROI™ from Talent+AI implementation of tasks to complex processes to replacing human work.

Successfully Implementing a services model for work where Talent and AI can co-exit in executing a business model.

Proven Approach

Proven transformations, addressing client use cases, clarifying service
value, and demonstrating increasing innovation and engagement.

Experience

Why HumanCentric Labs?

Traditional workforce models fall short when it comes to integrating the unique strengths of humans and AI. At HumanCentric Labs, we tackle this challenge by converting all jobs into services where Talent+AI™ can work together to deliver tasks,  processes, and value streams. Our technology  creates the “human equivalence™ that allows Talent+AI to work seamlessly as a new  3D Operating Model™

Our Advisory Team is composed of C-level operating executives who assist clients is formulating a completive strategy and implementing plan – then guiding them through a step by step  process to achieve full Talent+AI integration. 

A New Paradigm is Needed to Organize to Optimize a Talent + AI Workforce

Today’s organizations are adopting AI as a new form of automation to reduce cost and improve efficiency. By 2025/26 agent technology will allow AI to reduce or replace human services. Fewer hierarchal managers are needed. Talent can now lead highly adaptable teams and Customer Value Streams™ to fully leverage Talent+AI capabilities.

2D Operating Model

3D Operating Model

HumanCentric Labs
Enabling Technology

  • All work as service

  • Jobs to services

  • Human Equivalence

  • Customer Value

  • Chains

  • 3D Operating Model

  • TalentROI

First Step is to create
a common language


Integration Solution:

  1. Common Language –   A services model 

  2. Each service includes a supplier, customer, and a value exchange 

  3. Humans and AI can share services or exchange value

Our Innovative Approach.

Talent + AI Synergy:

We measure and optimize both human and AI Into an integrated operating model 

Work as Services:

Every task is defined as a service with a supplier, customer, and measurable value exchange.

Human Equivalence:

Using consistent service and performance metrics, we treat human and AI contributions interchangeably, enabling seamless integration.

AI Service Transformation:

We elevate current services with AI applications such as Co-Pilot, freeing time and resources for new high-value opportunities.

What’s in Your Cup?

The trick to improving the value of any individual’s services is to start with reality. What do you do, for whom who benefits, and its value? By visualizing as a “cup”, it makes clear that the only way to transform is to exchange the services you perform.

Improving Your Service Value:

  • Reprioritize Focus

  • Increase Value Metric

  • Better Customer

  • Service

  • Better Talent Alignment

  • Liberate Your Talents

  • Upskill and Reskill

  • Address Your Needs

Copilot Transformation: Use Case

What you do?

100% FTE

What you want to do?

100% FTE

  1. Investment to free up time.

  2. Use free time to upskill.

Any Role, Any Service, Any Transformation


Transform How
Work Gets Done

Our 7-step process starts with agreeing on a focused roadmap. Experimenting with a POC to gain confidence, then incrementally scale, achieving measured results, and evolving into a new operating model.

How It Works In 7 Steps:

Reimagining AI’s Role in Human-Centered Progress

Organizations face a unique challenge: traditional workforce models don’t account for the distinct differences between humans and AI. At HCL, we integrate human and AI contributions to increase value for both individuals and organizations—because we believe in creating solutions "to the benefit of both."

Getting Started with HumanCentric Labs

We start with a strategy session to co-create a roadmap, followed by a Proof of Concept (POC) to test and validate key areas. Successful POC outcomes enable scalable AI integration, guided by a 3D financial operating model that forecasts resources and profitability.

  1. Strategy Session – Tailored roadmap.

  2. POC – Test and measure impact.

  3. Prove Benefits – Build momentum.

  4. Scale with AI – Expand across teams.

  5. 3D Model – Resource and profit planning.

  6. Drive TalentROI™ – Transform growth.

Future-Proof Your Workforce Systems with Integration

Elevate your organization into a 3D Operating Model where TalentROI™ and Human Equivalence™ redefine impact. Embrace a next-generation workforce built for scalability, adaptability, and non-linear growth.