Redefining How Organizations

Integrate Talent and AI

Our proven frameworks create scalable systems that drive
growth, efficiency, and measurable impact.

20 years of perfecting systems to improve business efficiency and results.

Why HumanCentric Labs?

Unlike traditional consulting models, HCL combines over a decade of research, executive experience, and cutting-edge frameworks to simplify the complexities of AI integration. Our solutions transform resistance into results, creating a future-ready workforce.

Our Inspiration

At HCL, we are inspired by the challenge of integrating humans and AI in a way that creates adaptable organizations with non-linear returns. By focusing on the seamless coexistence of talent and AI, we enable businesses to scale, adapt, and thrive.

HumanCentric Labs simplifies AI and human talent integration with a streamlined, strategic approach.

Here’s how we make it happen:

Service Model Creation

All work in the organization is clarified through a service model. Job data is transformed into service data, including details like percent full-time equivalent (FTE), the customer benefiting, and key capabilities.

Cost and Value Assessment

The process calculates labor costs for humans and assigns a percentage for AI (if applicable). Attributes are identified to estimate each service's relative value. Using this value and FTE costs, a margin contribution can be calculated. This approach is fully transparent, regardless of whether the work is performed by humans or AI, and is scalable across the organization.

Human Equivalence™

AI services are aligned with human services using the Human Equivalence™ framework. This ensures seamless integration as AI replaces or complements human tasks.

The Result: This integration is made possible through a framework that transparently defines the attributes and value of each service for both talent and AI.

What’s in Your Vessel?

At HumanCentric Labs, we see every organization as a vessel—already filled with processes, tasks, and systems. The question isn’t whether it’s full, but what it’s filled with.

Challenges Holding Organizations Back:

  1. Redundancies: Repetitive, low-value tasks consuming time and resources.

  2. Bottlenecks: Processes that slow down workflows and decisions.

  3. Misaligned Goals: Work that doesn’t directly contribute to organizational priorities or customer value.

  4. Manual Processes: Tasks that could be automated but still require significant human effort.

  5. Overhead Costs: Time and money wasted on unnecessary steps or outdated systems.

Efficiency, engagement, and growth, seamlessly integrated.

Our Process 

Impact of Our Approach:

  1. Streamlined Workflows: Efficient processes that eliminate bottlenecks and redundancies.

  2. Enhanced Tasks: Processes that eliminate inefficiencies, empowering people to focus on what truly matters.

  3. Engaged Teams: Employees focused on meaningful, high-value projects.

  4. Aligned Resources: Every resource contributes to measurable outcomes and ROI.

  5. Customer-Centric Focus: Work prioritized to enhance customer satisfaction and loyalty.

Challenges Managing
Humans

Job Role
FTE
Manager 
Engagement 
Compensation 

How do we effectively integrate these two different value creating capabilities into an operating model that is reliable, efficient, and valuable?

Challenges Managing
AI

Specification
24/7
AI Source 
Maintenance 
Cost 

We are introducing a new paradigm for how to think about AI as part of a human creation.

  1. There must be a common language that allows work to be exchanged. Describing work includes defining responsibilities and ownership of the value it creates. Tasks are the actions performed to fulfill the work.

  2. Work must be clear, measurable, and quantifiable in value, independent of who is performing it.

  3. For work to be exchanged dynamically, including the experience and capability behind it, the process must happen with little to no friction.

The question remains: what is the value of repetitive work, and once automated, what replaces those tasks?

Value

Service

We create a common language

Integration works by defining all tasks as services, each with a supplier, a customer, and a clear value exchange. This model ensures consistency and mirrors principles like design thinking and lean, where the customer drives value.

HCL introduces the concept of relative value, assigning measurable attributes to each service, confirmed by leadership and financial modeling.

How It Works
In 7 Steps:

Simplifying AI Integration

Despite the efforts of AI heavyweights, corporate adoption has lagged behind expectations. The challenges stem from the complexity of implementation, like Microsoft's 16-step process for Copilot, which typically takes three weeks and requires a team of process engineers. HCL’s Framework™ simplifies this, reducing implementation to 7 steps and just 10 hours, delivering the same results more efficiently.

Getting Started with HumanCentric Labs

We start with a strategy session to co-create a roadmap, followed by a Proof of Concept (POC) to test and validate key areas. Successful POC outcomes enable scalable AI integration, guided by a 3D financial model that forecasts resources and profitability.

  1. Strategy Session – Tailored roadmap.

  2. POC – Test and measure impact.

  3. Prove Benefits – Build momentum.

  4. Scale with AI – Expand across teams.

  5. 3D Model – Resource and profit planning.

  6. Drive TalentROI™ – Achieve transformative growth.

Future-Proof Your Workforce with Human + AI Synergy

Elevate your organization into a 3D Operating Model where TalentROI™ and Human Equivalence™ redefine impact. Embrace a next-generation workforce built for scalability, adaptability, and non-linear growth.